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Policies and Procedures The IT Help Desk for faculty, staff and students provides one point-of-contact for all technology assistance. The Help Desk staff is available to answer questions about supported hardware and software and provides training and workshops on a variety of topics. The IT Help Desk is located in Room 1108 and staff can be contacted at 734-432-5800 or through email at helpdesk@madonna.edu. Service Goals To operate as a liaison between the faculty, staff and students and the technical staff - Shield the caller from having to know who to call, for what. To provide longer hours of service for the caller. To improve problem resolution (70% of help desk calls are resolved on the spot) in a timely manner. To improve communication through follow-up and by updating the caller with the status of the support call. To assign priority levels to resolve serious problems in a timely manner. Student Blackboard Support and Workshops The student workshop, "How to Thrive in an Online Course" is offered at the beginning of every term in day, evening and weekend sessions. For a schedule of workshops and to register for one of the workshop sessions, go to student support at http://blackboard.madonna.edu/. The TLC has four computer labs with a variety of options available for faculty and students including walk-in labs and labs that can be reserved for classes. The computer labs on the Livonia campus are located in the Technology Learning Center, Room 1104. For assistance call Patricia Kos at 734-432-5323, or email requests for lab reservations to pkos@madonna.edu. The Orchard Lake Center, and SWEEP house computer labs for faculty and students. Use of the Technology Learning Center Labs and other campus center labs is limited to Madonna University students, faculty, staff and alumni (persons holding a valid Madonna University Alumni Association card will be granted access on a space-available basis). Consortium students may use the facility for course work currently being pursued at Madonna University with a current Madonna University ID. You must show a Madonna University ID, updated with the current semester’s sticker, in order to use lab facilities. Student ID cards can be updated with the current semester sticker in the Student Services Office, Room 1001 or at the front desk in the computer lab (Room 1104) by showing a class confirmation slip along with your student ID card. We appreciate your cooperation by not consuming any food or beverages while in the computer lab. Please leave all food and beverages on the table located at the entrance of the lab. Questions regarding software or hardware should be directed to an on-duty Lab Assistant. On-duty lab assistants will be wearing blue vests. Lab Assistants are not allowed to do your homework for you! Contact your instructor if you have questions regarding your assignments. We asked that all cell phones and beepers be turned off or placed on vibrate mode upon entering the computer lab. In order to create an atmosphere that is conducive to learning for all students, we ask that you conduct any phone conversations outside of the computer lab. For your convenience wireless access is available in the computer lab. No personal laptop computers may be attached to any printer or other peripheral in the lab. You will need a copy card to print in the labs. Black and white copies are 8¢ per page and color copies are 75¢ per page. Copy cards are available at card dispensers located in the Library and just outside the Computer Lab. Please be advised that lab assistants will not be able to make change or accept money for copies. The color printer is located in Lab 1. In order not to disturb a class that may be in session in Lab 1 you may not access the color printer while that class is in session. You may send your print job to the color printer but will have to wait until the class is over before you can pick up the class session. Only paper supplied by the Technology Learning Center is to be used in the laser printers. If a printer needs paper, please see a lab assistant and they will be happy to re-load the printers for you. The computer lab is participating in the University’s paper recycling program. You may deposit any unused sheets of paper in the recycling box located underneath each printer. According to University policy children are not allowed in any Academic area, including the computer labs. Internet Access is intended for educational use only. Accessing and displaying offensive, including obscene or pornographic material, and the use of offensive language are expressly forbidden in the Madonna University Technology Learning Center (computer lab). Offenders will be subject to loss of privileges and other disciplinary actions by the Vice President for Student Services. Behavioral misconduct and its consequences are described in the Madonna University Student Handbook. Once you've entered the lab:
Data Disks Make sure that you bring your own data disk so you can save your work. A USB Flash drive is recommended for storage. The computer lab can accommodate 3.5" High Density disks (1.44mb), 250mb Zip disks; most computers in the computer lab can also create CD-R/CD-RW. Additionally, a few of the Macintosh computers are capable of creating DVD-R/DV-RW. Save your work to a floppy drive and SAVE frequently. Another suggestion would be to email your presentation materials to yourself as a backup. The use of two back-up disks for valuable work is strongly recommended. Please remember to close ALL applications before ejecting your disk. If an application is still open when you eject your disk, you may corrupt or lose the files on your disk. Any unauthorized duplication of copyrighted material is strictly forbidden in any Madonna University’ computer labs or classrooms. Students are not permitted to create CDs or DVDs from any online file sharing services such as Kazaa or Napster. Student Email All registered students have an
email account on acs.madonna.edu. This email account can be accessed through
our main web at
www.madonna.edu
under the students tab. Computer Availability The Technology Learning Center does not guarantee unlimited or immediate access to the computers. Generally, there will be enough computers available to accommodate the needs of walk-in users. However, during peak usage periods (around midterms, finals, or due to class reservations), students who have been working in the lab for an hour or more may be asked relinquish their computer for an hour or more to accommodate new walk-in students. Available Software There are some software packages that have limited number of copies available. One hour reservations may be made for this software. Please check with a Lab Assistant for details. Microsoft Office 2003: Access, Excel, PowerPoint, Project, Publisher, Word, Works Graphics/Desktop Publishing/Video Editing: Cleaner EZ, Final Cut Pro, Go Live, IDVD, Illustrator, iMovie, Live Motion, Photoshop, Premiere, Quark Express, VR Worx Course Specific: Art, Biology, Computer Science, Education, ESL, Geography, History, Journalism, Law, Math, Nutrition, Nursing, Psychology, Broadcast and Cinema Arts Internet: Blackboard, Internet Explorer, Squirrel Mail Faculty Professional Development Center and Instructional Design The FPD lab, Room 1105, is open as a drop-in lab for faculty use during regular Technology Learning Center Lab hours. The lab is designed to give faculty access to high-end PC’s and Mac’s with software to help integrate technology into the curriculum. Contact Dr. Elena Qureshi at 734-432-5499 for instructional design assistance and visit the Madonna website selecting faculty support at http://blackboard.madonna.edu/ for a calendar of faculty development workshops and links to support materials.Instructional Technology Workshops Technology Learning Services offers training, support and workshops for software and instructional technology. The series of workshops are ongoing one to two hour sessions that are routinely evaluated and adapted to meet the needs of faculty, staff and students. Contact Cheryl Henson at 734-432-5328 or Dr. Elena Qureshi at 734-432-5499 or visit the Madonna website for a calendar of faculty development workshops. Faculty Blackboard Support Online courses are offered at Madonna University using Blackboard as a learning and course management tool. Technical support for faculty and students is available through the help desk at 734-432-5800. Online Course Development Call Dr. Elena Qureshi at 734-432-5499 to learn how to teach using Blackboard or for assistance in converting classes to an online environment. The document, "Guidelines for Online Course Development" and a schedule of workshops is available at http://blackboard.madonna.edu/ by selecting faculty support. Interactive Television (ITV) Madonna University has a two-way interactive television classroom used to reach students in northern Michigan, Korea, Mexico, or any other compatible receive site. The teacher and students at any site can see and hear each other simultaneously. The classroom is designed with an instructor’s teaching station, three cameras, two teacher monitors, two student monitors, document camera for visuals, VCR, computer, fax, and phone. Training workshops are available on request. ITV Class Session Videotapes Erase Policy In order to keep our ITV library of videotapes current, all videotapes of ITV class sessions will be retained for one academic year. For example, all ITV class sessions videotaped Fall 2008 will be erased during Winter 2009. Telecourses A telecourse is an educational package that may include DVD/videos, online components, audiotapes, email, study guide, textbook and on-campus sessions with faculty. Call Janet Higgins at 734-432-5579. All classrooms are equipped with a screen, overhead projector, and TV/DVD/VHS. Most classrooms have a computer and projector. Other media equipment used in the classroom will be delivered on a mobile cart. To reserve equipment you can send an email message to Media or from home media@madonna.edu You can also call Emma Kent at 734-432-5571 or Jeff Fleshner at 734-432-5580. If you would prefer to fill out a paper equipment request form go to room 2108 or 1104A. Room Scheduling Please submit requests for classrooms for courses or events in writing to Jeff Fleshner through email at jfleshner@madonna.edu or complete a facilities request form available in room 1104A. Television Studio The television production facility in Room 2107 includes a four-camera television studio, editing equipment, teleprompting, character generation, and digital video effects capabilities. These facilities are used to support instruction in the classroom, to produce educational programs for the classroom, broadcast, and local cablecast, and video segments for web and online courses. Call Sue Boyd at 734-432-5578 for a quote and rate card information. Madonna Radio Tune into Madonna University Radio on the Internet at Live 365. Students in the radio classes broadcast their favorite music and special events. Madonna Magazine Madonna Magazine is a public service television interview program crewed by the Television Production students. Classes can participate by becoming members of the studio audience. Distribution of Madonna Magazine extends beyond the Detroit area. Videotaping Videotaping services require at least three weeks notice. At the request of faculty, camcorders are available to record student projects or presentations. There is no charge, however, the videotapes are erased at the end of the term. Videotaped lectures require a requisition signed by the department chairperson. All persons videotaped must sign a release prior to the recording. Lectures are limited to one videotape. A quote for larger video projects may be requested. Multimedia and Editing Editing facilities and training are available for faculty to create instructional videotapes or video segments to be used in Blackboard, multimedia programs, or web pages. Video formats include Beta SP, S-VHS, VHS, Digital 8 and Mini DV. Digital editing systems include Final Cut Pro, Adobe Premiere and special effects. Consultation on projects is available on request. Audio, Video & Web Conferencing Madonna University provides services that include state-of-the-art audio conferencing that can be coupled with web-based presentation software. Live interactive television using IP technology is also available. Contact Technology Learning Services for licensing and scheduling information. Audio/Phone Conferencing Procedures Phone conferencing is a convenient way to meet with parties internally and externally. Conferencing is cost-effective and cuts travel time while encouraging employees to be more productive with their time. Most office phones will allow three-way calling. This option allows callers to add a second outgoing call to an already connected call. To conference call from your office (no more than 3 participants):
Many organizations prefer to use a high quality conferencing phone (Polycom) and a “conferencing bridge” (a specialized type of equipment that links telephone lines to allow hundreds of participants to join). The service provider (C3 Conferencing) will give the Host/Presenter/Moderator a phone number and passcode/PIN. The participants will call this number and when prompted enter a passcode/PIN to join the conference. Using 24x7 C3 Conferencing Bridge (from 1 participant to an unlimited number of participants):
The Participants/Audience
Using 24x7 C3 Conferencing gives you the ability to collaborate and share ideas immediately with unlimited participants. It’s also a very convenient way to meet and share information on a weekly basis.
For more information about setting up a 24x7 C3 Conferencing account please contact Eleanor Geisler at 734-432-5325. There are minimal line per-minute costs associated when using a bridging service. Duplication or Conversion Duplication services for audio cassettes, videocassettes, CDs or DVDs may be requisitioned. Copies are made within the guidelines of the Madonna University Copyright Manual. If you need to use a videotape in a foreign country with a standard other than the NTSC standard used in the United States, videotapes can also be converted to or from a PAL or SECAM standard within copyright guidelines. Photography Slides, black-and-white photography, and digital stills services may be requisitioned. Consultation on other visual aids or larger projects is available on request. Three weeks notice is recommended. Call Kathleen Thompson at 734-432-5573.
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